hamburger
shoppingbag
search
close
  • SHOP

  • FAVORITE

  • NEWS

  • HELP

Language JP / EN

Help

search
closepopup

FAQ

  • Q.

    About Your Order?

    arrow_down
    A.

    Delivery Charge is free for all products(Only Japan) The item will be dispatched within 3 business days after your payment is confirmed.

  • Q.

    How about Payment methods?

    arrow_down
    A.

    You can use Credit Card (VISA / Mastercard / AMERICAN EXPRESS / Diners Club / JCB / Discover), Apple Pay, Google Pay, Bank transfer, Convenience store payment, Smartphone payment (docomo / au / softbank ). ※Cash On Delivery is NOT AVAILABLE.

  • Q.

    Can I exchange an item for another?

    arrow_down
    A.

    Yes, you can exchange if an item is unopened. However, postage is paid by the customers.

  • Q.

    Can I exchange colors and sizes after my payment is confirmed?

    arrow_down
    A.

    You cannot exchange colors and sizes after, sorry.

  • Q.

    I received a defective product/an item that I didn’t order. What should I do?

    arrow_down
    A.

    We sincerely apologize. Please contact us from “CONTACT US”→”Message Center” on our website. ※You need the order number. We will reply to you after checking your status.

  • Q.

    Can I change or cancel the order?

    arrow_down
    A.

    You cannot change the order after your payment is confirmed.

  • Q.

    How long does it take to get the item? Can you arrange a scheduled delivery?

    arrow_down
    A.

    We will ship the item(except back-order item and reserved item) within 2 working days In Japan if you confirmed the order by PM12:00(CVS prepayment by PM12:00 ). You can arrange the scheduled delivery on payment screen by yourself, but you cannot change schedule after the order is confirmed. If you need to change schedule, please contact with shipping company directly after receiving shipment notification.

  • Q.

    Can I change payment methods?

    arrow_down
    A.

    Sorry, you cannot change Payment method after the order is confirmed.

  • Q.

    I have no idea that I could confirm the order. How can I make sure?

    arrow_down
    A.

    We will send the order confirmation email after your order is confirmed. If you don’t receive it, you might register wrong email address, or set the domain specified reception, or email delivering is delay. Please contact us from customer service if you have no idea above.

  • Q.

    I added items to my cart once, but it becomes out of stock. How can I buy them?

    arrow_down
    A.

    You don’t confirm the order if you just adding items to your cart. You cannot buy them if it became out of stock in your cart, sorry. Please confirm your order as soon as possible.

  • Q.

    How is packing?

    arrow_down
    A.

    We would like to use cardboard box or paper bag for packing optimally.

  • Q.

    Do you have a wrapping service?

    arrow_down
    A.

    We don’t support a wrapping service, sorry.

  • Q.

    Can you ship overseas? How much does shipping cost?

    arrow_down
    A.

    Yes. Shipping cost depends on the area you live in. ASIA : 1500JP¥ North America : 2500JP¥ South America : 3500JP¥ Africa : 3500JP¥ Europe : 3000JP¥ Oceania : 2000JP¥